System Overview
The Medical Second Opinion (MSO) System is an integrated digital platform that connects healthcare institutions with specialized medical experts to provide accurate and timely second opinions. The system operates under the supervision of the Virtual Hospital in the Kingdom of Saudi Arabia and supports hospitals, insurance companies, and governmental health entities.
Purpose
The MSO System was developed to standardize and accelerate the process of obtaining medical second opinions. It eliminates manual coordination, minimizes communication gaps, and ensures that every medical review follows a consistent, traceable, and secure workflow.
Key Features
- Case Management: Submit, track, and manage patient cases from initial request to final recommendation.
- Expert Assignment: Assign qualified medical specialists based on case type.
- Medical Review Workflow: Enable structured review and documentation by specialists.
- Notifications and Alerts: Real-time updates for case progress, pending actions, and new assignments.
- Security and Compliance: Adheres to Saudi health data protection regulations and confidentiality standards.
User Roles
The system supports several user profiles, each with specific permissions and responsibilities:
- Institution Coordinators: Creates case requests on behalf of the institutions.
- Medical Expert: Reviews medical files and provides a professional second opinion.
- Administrator: Oversees user management, permissions,system operations, and assigns requests to experts.
Benefits
- Ensures accuracy through specialized expert input.
- Improves efficiency by automating manual processes.
- Enhances transparency and traceability across all interactions.
- Promotes collaboration among institutions and specialists.
- Strengthens data confidentiality and regulatory compliance.